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Metalcore

Community Manager - Studio 369

MetalCore is an upcoming Web3 free-to-play open-world mech shooter game currently in Closed Beta. The MetalCore universe also includes two idle games in development.

Presentation

MetalCore is an upcoming Web3 free-to-play open-world mech shooter game currently in Closed Beta. The MetalCore universe also includes two idle games in development.

The game has a growing community of 55,000+ members and has won several prizes despite not being officially released yet.

The game launched its own currency ($MCG) in June 2024. Managing the Token Generation Event (TGE) this event was a real challenge, as it was a highly anticipated moment for many members of the community and came with a lot of issues that we overcame.

Code of Conduct and Community Rules Redaction

I am responsible for redacting and refining the Code of Conduct and Community Rules. This involves creating clear, comprehensive guidelines that outline expected behavior and standards for engagement within the community. My task includes ensuring these documents address key issues, align with organizational values, and are accessible and understandable to all members.

Community Events and Tournaments Organization

​I organize and manage community events and tournaments,from start to finish. This means I handle logistics, set up event structures, and make sure everyone registers and gets involved. My work helps create a lively and active community centered around the brand or game.

Social Media Management 
(YouTube, Facebook, Reddit)

I manage social media channels including YouTube, Facebook, and Reddit. This involves creating and curating engaging content, monitoring interactions, and analyzing performance metrics to drive growth and engagement.

Replying to Support Tickets
(Customer Service on Zendesk and Discord)

I manage and resolve support tickets from players using Zendesk and Discord. This involves addressing inquiries, troubleshooting issues, and sharing those issues to the devs in a timely and professional manner. I make sure to communicate clearly and empathetically to improve player satisfaction and resolve concerns effectively. By providing great customer service, I help create a positive user experience and build strong relationships within the gaming community.

Sharing Game Updates and Announcements (Discord Management)

I manage and share game updates and announcements via Discord. This involves crafting and disseminating clear and engaging messages to keep the community informed about new features, events, and changes. I ensure timely communication, address player inquiries, and foster a dynamic and interactive environment within the server.

Hosting AMAs, Town halls and Twitch Streams

I host AMAs, town hall meetings, and Twitch streams. This involves interacting live with the community, share updates, and talk about game developments and player feedback. I'm responsible for creating content, running the live sessions, and making sure everyone has a fun and informative time.

Creating Graphic Elements for Social Media

I design and produce graphic elements for MetalCore's social media platforms to align with brand guidelines and enhance visual presence. This involves developing engaging visuals, such "How To" videos, thumbnails, images to promote community events, and more.

Writing Community Sentiment

I analyze and summarize community feedback and sentiment to provide actionable insights. This involves reviewing players comments, and feedback from the community Discord server to gauge overall community mood and identify emerging trends or concerns. By distilling this information into clear, concise reports, I help guide strategic decisions and improve engagement strategies, ensuring that community perspectives are effectively addressed and understood.

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